I contacted Outlook regarding a replacement triple glazed panel for my front door.
From the outset I received excellent, personal attention from Hugh,who managed to get an identical panel .This was no simple task as the panel is of a quite unique design.
I was kept up to date throughout and yesterday my panel was delivered and fitted by two members of Hugh's team who were extremely courteous and professional.
Delighted with the work carried out and have no hesitation in recommending this company.
Hugh and his team have just replaced very large living room glass unit and smaller bedroom unit Delighted with the service as we just contacted Outlook last week👍Very tidy professional service John even adjusted my UPVC door as he noticed it sticking on entry. I can definitely recommend Outlook and will be passing on details to family and friends.Thanks again to Hugh and his team.
Just used Outlook for the first time today and I am very happy with the service I received. My tilt and slide patio door is now repaired and working like new. The men came when they said they would and gave me a call to say they were on their way. A well run local business which I would not hesitate to use again or indeed recommend.
I am absolutely delighted with my new sealed units. I had 11 replaced as the seals were damaged and they were misted and unsightly. I had first class service from Hugh and the two Johns who made the whole process stress free. They were friendly, respectful and professional. I would thoroughly recommend the whole team. The great news is, that it "did not break the bank". With gratitude, Shirley
I used Outlook in May and June 2017 and was delighted by the service they provided. They visited us very promptly on both occasions and were very polite, reliable and tidy. I would definitely use Outlook again.
Phoned Hugh regarding a long-standing problem with a patio door that would not close properly. By sending a few photographs Hugh was able to offer advice and provide a quote over the phone.
His team, the two Johns, were hard-working and friendly. They carried out the repair to a very high standard and offered great practical advice.
I would not hesitate to recommend this company to anybody. Thanks guys for your hard work and great service.
Hugh and his team, the 2 Johns, could not have been more knowledgeable, efficient, and friendly when they came to fix a problem with our windows.
Hugh, who had visited previously for about an hour to assess the problem and provide an estimate, returned twice after the initial work had been completed to address some snagging. He left no stone unturned in his efforts to find a solution to our problem.
All-in-all a very professional service, and I wouldn't hesitate to recommend Outlook
Excellent service from Hugh and his team. We have used the company twice now and on each occasion we received a very quick response and the work was carried out urgently for us and to an excellent standard. Very trustworthy and reliable team. Would thoroughly recommend this company to anyone. Thank you!
We have been using Outlook for many years. Hugh is very thorough and always spot on with his measurements first time round. Installation team are very professional and efficient. Excellent service. Highly recommend.
Very quick and efficient service from Hugh and team. Survey on the Thursday and job completed Monday lunchtime. Tidy, polite and very knowledgeable about all things related to window repairs. First class service. No hesitation in recommending Outlook.
Great service from Hugh today - polite, professional and very thorough job. Will definitely use his services again and recommend to friends and family. 10/10!
I just want to say thank you. I am working in Iceland, Húsavík as you know from phone conversation, and my 22 year old daughter was staying at home alone.
Patio doors were broken,she didn't feel safe in house so I phoned Outlook, you came out next day, today and in my daughters own words was a "lovely, lovely man" who came and fixed them there and then, she said you did a brilliant job and I was happy with the price so many thanks all round.
Wish all tradesmen were of the same standard of service and politeness, thank you once again, brilliant job & would recommend you without hesitation,
I contacted Hugh regarding some problems that I'd been having with my windows. He suggested that it might be the hinges at fault, and quoted around £200 for replacements.
When he arrived to carry out a full assessment, it transpired that the problem had a much simpler solution, with the striker plates requiring a small adjustment.
An honest and trustworthy tradesman, and owing to the fact that the job was smaller than first anticipated, Hugh charged just £60 for the repair.
I'd certainly recommend him to friends and family for any window/door repairs.
We just moved into our new house and our baby girls bedroom window wasn't closing properly and the frame was rusty inside. Got in touch with Hugh and he was so helpful. Explained it was most likely the hinges and arranged for 2 of his guys to come out the next day. They came out and confirmed it was indeed the hinges, replaced them then and there as well as the rusty parts inside. Only took half an hour and window is now good as new. Can't thank Hugh and his guys enough for the quick and excellent service we received. Can't recommend enough!
Highly recommend. Friendly, polite, obliging, neat & tidy workers. Found the very detailed quote useful to refer to while the work was being carried out.
Contacted Hugh with leaking windows and a couple of poorly closing doors. All fixed at a great price. Wouldn't hesitate to recommend Hugh
Two misted panels replaced and a window which had been jammed for years fixed without any fuss and at a very reasonable price. First class job by Hugh and his team. Wouldn't hesitate to recommend.
Once again I called Hugh at Outlook as I needed his services urgently as my front door lock had failed and we were going on holiday. He came that day to size up the problem and fixed the door. His service is always excellent and I have recommended him to many people who have also been delighted with his work.
A1+ Service. Came the next day after I called to look at the issue of broken hinges on obsolete windows in a property I had just purchased. They found parts to replace the hinges and came back promptly and fixed the problems. Great communication, very professional and a fair price. I would highly recommend this company and will definitely use them again if required. Their performance from start to finish was first class. It was just great to find a company with such a professional work ethic.
Excellent service from first class and very personable tradesmen who really know their job, highly recommended.
We have used Outlook for our window and door repairs since moving to Clarkston three years ago. Each and every time the service received from Hugh and his colleagues has been impeccable. The staff are always so pleasant, friendly and obloging- nothing is a bother.
We would highly recommend this wonderful local business to everyone. Keep up the amazing work. Thank you!
Thanks guys, no nonsense glass replacement on misted panels on window and patio. Guys noticed missing seals on the door which were causing problems and sorted on the day at no extra charge.Thank you
We have just recently moved house and discovered that our Conservatory door was very difficult to shut & lock, this was in among a number of other issues and Hugh was a breath of fresh air! Hugh came to look at the door, clearly explained the issue and had it all fixed within a week. Fantastic service and Hugh is very knowledgeable, a pleasure to deal with & would definitely recommend him!
I phoned Mr McLachlan "OUTLOOK" regards my front door which had dropped on the locking edge of the door causing problems when closing the door. After 5 mins on the phone Mr McLachlan had explained the reason for this in full and the required remedy to sort it.He arranged to call, did so 2 days later and after 45 mins had removed the main panel, repacked it, levelled-up the panel & frame, job done!!
Mr McLachlan and his Company have a wealth of knowledge & experience in this work and are very efficient also. I would have no hesitation in using the Company again and recommending them to others.
The lads arrived slightly earlier than planned and fixed our CR Smith front door, which everyone else including CR Smith themselves, had told us was un-repairable. This saved us somewhere in the order of £2000 as we now don't have to replace the door!
It's great to see a well engineered solution to a problem in this throw away society.
I have just had replacement door handles fitted to my double glazed doors which I have had for a good number of years. The doors now look like new. Thanks for your quick response and excellent service from your team. I would highly recommend Outlook services.
Recently had repair work done to conservatory roof to replace 2 damaged panels. The work done was carried out in a highly professional manner with the minimum of fuss. Totally satisfied with end product and would recommend “OUTLOOK” to any potential customers.
Many thanks for your prompt response and excellent service. We’re delighted to have our windows repaired so quickly and for much less than we had feared. We wouldn’t hesitate to recommend Outlook Double Glazing Repairs.
Really pleased with the prompt and professional work
Very thorough and careful work: would recommend highly.
Work carried out efficiently by courteous engineers
On Wednesday during the torrential rain I noticed a “lot” of water coming through my living room window at the seals. I enquired via the website and called the following day. Its Friday today, Mr McLachlan has just left and my windows are like new. He even checked my patio doors for “droppage” and my front door locks to make sure they were all in good working order. Many thanks to Outlook for a great service. I would recommend then every time.
Have a large ( 42 square metre ) conservatory and one of the long roof panels had slipped down. Also had a number of end caps on other panels twisted by the weight of the snow last winter. The roof panel was put back into position and “secured ” to prevent future movement and new aluminium end caps ( which match the conservatory perfectly ) installed to replace the damaged ones. Now over a month later, no leak, no noise from loose vibrating roofpanel, … a perfect repair. Great service, very reasonable cost …. would recommend Outlook without hesitation and will certainly use again if required.
Outlook have repaired our patio doors, replacing the rollers and cylinder barrel. An excellent service and prompt attention. We are very pleased with the result and would highly recommend their services.
Great service, glaziers turned up when they said they would and I have not come across such polite, cheery tradesmen in a long time. Their work was first class and it was a pleasure to have them working in the house. I would recommend them to anyone.
Got two new hoppers with etched glass made and fitted. The service from start to finish was superb. Hugh advised cost which was very good and timescale for hoppers which arrived and were fitted as advised. The two John’s who fitted the hoppers could not have been better, polite, well mannerd and very professional. Would recommend Hugh and his team to anyone cannot praise them enough.
Big John and Little John arrived on Easter Monday to fix one of the bedroom windows. It was originally thought that a new locking mechanism would have to be fitted but it turned out not to be so bad. Window was fixed quickly by two very polite and friendly gentlemen. No mess, no fuss, no hassle. I phoned Mr McLaughlan to thank him and he returned my call to see that all was ok. I am delighted with the service I received. Excellent.
My 91 year old Mum had a real problem with her front door. Outlook took a great deal of trouble to fix it without the more expensive option of replacing it. They were extremely patient and explained everything to her which was very important to me as I live along way away and could’t be there to help her. This was a first class service and I would recommend this firm to anyone.
Hugh McLachlan has been “looking out” for my double glazing at Jamaica Drive, East Kilbride for longer than I care to remember. His team are friendly, reliable, and do a first class job. I would recommend them to anyone. The “outlook” continues to look good for the company as my daughter has just bought her house and Hugh has already been called to do his first repair job for her.
The patio doors look wonderful. John arrived on time with his ‘prentice. Both were friendly, tidy and efficient. What’s not to like…
I’ve just had some repair work done on my 20+ year old windows and they now look like new with no draughts! Hugh McLachlan’s response to my initial inquiry was swift and the work was completed within a week. The two guys that did the actual work were extremely pleasant and courteous. They left no mess and like Mr McLachlan was keen to explain exactly what they were doing. I would definitely recommend this company. Speak to Mr McLachlan before you think about replacing windows or doors.
We recently contacted Outlook (having used them before) to enquire about changing the glass centre panel of our front door (due to a very large dog jumping at it when anyone approached )Hugh Mclachlan visited and took the measurements and also the code of the original spec. His supplier sent a centre insert on which his fitting team duly fitted . When it was finished it was clear the match was quite different. On contacting Hugh he duly contacted his supplier and suffice to say they were not the least bit receptive to his wishes for a replacement .Hugh on his behalf did not give up and sourced another supplier .The match on this was as near as you would possibly get Thank you Hugh for your persistance on resolving this for us .Hughs fitting team have to be complemented on their workmanship and also their manner which was first class. I would totally recommend Outlook both for service and workmanship
I recently called Outlook re a draught from my 11 year old double glazing in the living room. Hugh identified the problem straight & fixed the problem in one visit. I have already recommended him to others.
Phoned at 10 am and 2 hours later both my windows were repaired. These are very skillful and competent tradesmen who repaired what I thought was irrepairable. Delighted with the job and price was very competitive. These were super guys.
Hugh and his team are the best. No fuss, great job done. Thanks
Work carried out April 2013 – Very efficient and competitively priced. Thank goodness I asked Hugh for a quote for repairs before having the full Velux replaced. Saved us a small fortune and no mess! Wouldn’t hesitate to use Outlook again.
We contacted Outlook about repairing a door at our home.With the door expertly repaired ,we decided to get some window repairs carried out as well- again a great job. We would certainly use this company again due to their expertise,excellent advice and quality service.
Having surveyed what needed to be done, both Hugh and John cracked on and did a super job. My windows feel almost new!. Will have no hesitation asking them back for the next job.
Hugh and his team did a fantastic job repairing leaded windows which were misting up. Having taken detailed measurements Hugh brought the new window panes within a few days. The other company we had contacted for a quote wanted to remove the panes and board up the windows while the repair was carried out and were also considerably more expensive than Outlook. We were so delighted with the quality of work that we contacted Hugh again a couple of weeks later when we discovered a problem with a window catch. Again we received the same excellent quality and service. Have recommended Hugh to family and friends and will definitely be using again!
Have just had worked carried out by Hugh and his team – who I have previously used – and yet again I have found their service to have been excellent in all aspects of the job.
First class work from Hugh and John jr when the Rollers went on our Patio Door and they also repaired the lock on the door and fixed the Bedroom window that has let in gale winds since we moved in here 14 years ago and window now opens great so no more drafts for us and heating bill will go down (i hope )so thank you both excellent work
Firm came highly recommended……..not disappointed …….cost very reasonable for repairs required………staff very polite and friendly……no mess left behind… cleared by workmen… first class job done.
Absolutely first class service. Very thorough inspection and quick, knowledgeable and efficient repair to my windows. What a difference it has made, I almost wish I had someone to recommend them to immediately. Thanks!
Fast, friendly, efficient service. No hassle and fair pricing. Hugh turned up when he said he was going to which is almost unheard of in the building trade! They windows were measured up and quoted immediately. I had some internal condensation in my pvc double glazed windows. The panes were replaced with the minimum of fuss. I hardly even knew they were in the house! It’s so difficult to find people you trust and can rely on. This is the second time I’ve had repairs done by Hugh and his team. Excellent delivery of work and all issues fixed and sorted. Good level of communication, all repairs done on site in my flat, no mess and very happy with the work. Hugh is in my contact book now as I’ll be calling him if I need any more work done of this nature. Very happy with the work. October 2013.
Professional service, replacing misted up windows, carried out reasonably promptly given weather conditions (it was mid-November) with minimal disruption by the two Johns. Hugh McLachlan himself came out afterwards and fixed outstanding snagging issues. All completed almost frighteningly quickly, I will use them again (in fact I did).
Excellent team, blending youth with experience. Good value. Solved unplanned problems with ingenuity and skill. Daring in their use of ladders! Highly recommended.
I originally left message on answering machine and, unlike some other window repairers, received a fast reply. Time was arranged for repair and engineers arrived as agreed. Job done by 2 very friendly and knowledgeable men quickly and at a very acceptable price Very highly recommended Thanks to you all.
Your team has just left. They have sorted a problem with a large slide and tilt door which has defeated many others. It was clear from their arrival that we had at last found somone who knew how these things work. Absolutely delighted and the price was reasonable. I have already asked them to look at some other work.
We had Double French Doors and a Back Double Glazed door which were stuck and frankly hard to use. The team arrived quickly, found a solution to the problem and their tidy, professional work ( at a great price) has given us something to look forward to in the summer – French door that work. We can highly recommend Outlook for their quiet, clean and efficient workmanship.
I was recommended to contact this company by Scotia Windows whom had installed my aluminium double glazed windows years ago as I had a couple of hopper windows in my lounge with broken hinges. I contacted Outlook and was lucky enough to be offered an almost immediate service due to a late delivery causing a hold up on a nearby site the repair team were working at. They were at my house within 30 mins and had both windows completely re hinged and refitted within an hour. The fitters were a great team ,careful and tidy and friendly, Would recommend this company to anyone wanting a worry free service. EXTRA BONUS The price of the repair was little more than a previous quote which was for only one window.
Hugh and his team done repair work for me many years ago, back then there was no feedback system! I recently needed his service to repair my front door and side panel. It’s with pleasure that I can now praise him, John Snr & John Jnr for their professionalism and workmanship. Job was done quickly with no mess and very reasonably priced. I’m highly delighted and would highly recommend.
Had a window that would not unlock and was expecting Hugh to see what was wrong and have to come back but he was able to fix it there and then. Would highly recommend.
Fabulous service from both big John & wee John & Hugh. Delighted with windows. So professional and would highly recommend them.
Had a broken hinge on our UPVC front door. I contacted Outlook and a few other companies. Outlook were the only company that would come and fix the door although the other companies websites claimed that they would fix broken hinges on door. Outlook replaced both hinges and the door is back to working fine. I would have no hesitation in recommending Outlook to other customers.
Great job. Installers turned up on time, did a good job with no fuss or mess. Job was replace a large double glazed unit and repair 2 other windows, both carried out with no problems. I thought the windows were needing replaced, but Outlook proved me wrong. Would recommend to anyone who requires either replacement or repairs.
A very good job carried out to replace fixings, hinges and locks on all of our windows. The two chaps were EXTREMELY nice, friendly and carried out the work in a professional manner. To be highly recommended !! Many thanks
I found Hugh from Outlook an absolute professional. First class service and amazing customer care!
We were told by the original supplier that the lock on our aluminium double-glazed door was obsolete and could not be repaired or replaced. As it was not secure, we were faced with having to replace the door which in itself was in good condition. However, Mr McLachlan said it could be fixed and, in due course, the two Johns did that very thing. We now have a secure back-door at a fraction of the cost of a replacement door. The two Johns also fixed a couple of problems on two other doors!
Hugh fixed my bedroom window, a tilt and turn window which was in my opinion quite a tricky one to repair, a thorough and tidy job although I now have no excuse for not hanging my mum’s curtains. I would certainly use Outlook again.
I have used Outlook for repairs for some time now and also recommended them to friends, family and colleagues. Always get excellent service at a very competitive price. Thanks Hugh
I had problems with draughts and gaps in windows which were 11 years old.Hugh and the 2 Johns were superb. Professional, courteous ,efficient ,friendly .So refreshing compared with other companies. I highly recommend them.
We have just bought a tenement flat with a broken double glazed unit. They are sealed stainless steel rather than pvc and are quite unusual. We had our usual guy out for the repair but he was frightened to tackle the job. We didn't need to worry. Hugh reviewed the job one week and measured up with a decent quote and the following week the window is in and working fully. Couldn't praise Hugh and the fittest highly enough. Great service. Thanks guys.
Great job guys. Fantastic work carried out. Would definitely recommend.! Thanks!
Prompt, no fuss, thorough job
I called out Hugh to do a repair on a double-glazing frame. He turned up that afternoon, when he said he would, made a neat job of the repair, and charged a reasonable price (and even fixed the hinge on the window as a bonus). Very happy.